Shipping & Delivery: how do we get you your stuff?
Autumn Moons Studio ships US domestic & worldwide via the cheapest shipping options available (with tracking!).
Due to items and packaging varying in different weight and sizes, the rates aren't always consistent, but rest assured I've made sure to get you the cheapest rates available and if the fee is more than the actual shipping cost, I'll refund you the difference. :-)
Please note: some countries require taxes & custom fees upon delivery of your package which is unfortunately your responsibility, and is NOT covered in your shipping fee. Please check with your local post office for the estimated fees before making your purchase to avoid any surprises.
— Processing Time —
All orders will be processed and shipped out within 3-5 business days from Monday-Friday.
— Delivery Estimates —
* due to COVID19, some countries may experiences longer shipping times than usual.
- US Domestic & US territories all ship via USPS (domestic: 2-3 business days | territories: 3-5 business days)
- Philippines will ship via LBC (7-8 business days estimate)
- All other international orders may ship via GlobalPost, DHL, etc. (within 6-19 business days)
— Return & Refund Policy —
All items are final sale, and cannot be returned or refunded, unless otherwise stated. If you have issues with your order or it arrives damaged, or with items missing, please email me at firstname.lastname@example.org & we'll work together to figure things out!
— DISCLAIMER —
Autumn Moons Studio is not responsible for any lost or damaged mail once it's in the hands of your shipping courier. If you run into some trouble with your package, please reach out to me and I'll help you out as best I can.
For other questions, please check our FAQ page. If your issue/question can't be found there, you can reach me at email@example.com