FAQ

I have questions not answered here, how can I contact you?

No worries, don't hesitate to reach out for anything. I'll do my best to help. Kindly send me an e-mail and I'll try my best to get back to you within 24 hours Monday to Friday. (hello@autumnmoonsstudio.com)

What modes of payment do you accept?

I accept all major credit cards and payment channels (PayPal, Venmo, Apple Pay, etc.)

Do you ship internationally?

Yes! However, please note that some countries require custom fees upon receiving your package. Please check with your local postal office to see if you'll need to cover taxes or fees on imported packages. Custom fees are the responsibility of the customer and are not included in the cost of your shipping fee.

What shipping service do you use?

USPS First Class Package or First Class Mail (domestic only). USPS First Class Package includes tracking while First Class Mail does not.

How long will it take to get my package?

I will process, pack and ship your order within 5 business days. As soon as your order is shipped, you'll receive a tracking number so you can keep an eye out for your package. 

Due to COVID19, shipping times can vary, so you can expect some minor delays depending on where you are in the US or in the world, however the average delivery time for US domestic shipping using USPS First Class Package is 1-3 business days, and for international shipping it can take 1-3 weeks depending on your local postal service. So make sure to keep checking your tracking number!

Can I get my order faster?

Definitely! Please email me before placing an order so we can discuss your expedited shipping options.

How do I make a return or refund?

All sales are final for both merchandise and digital goods, and I do not accept returns, exchanges or refunds on these items, unless stated otherwise. If you have a problem with your order, please dont hesitate to reach out and email me.

hello@autumnmoonsstudio.com